Consumer Rights Day 2017 A Digital Sri Lanka Consumers Can TrustBackground The global economy is changing rapidly towards a digital economy and all stakeholders throughout the...
The consumer Affairs Authority was established by the Consumer Affairs Authority - Act No. 9 of 2003.
No. The Fair Trading Commission and the Department of Internal Trade were abolished by the Consumer Affairs Authority - Act No. 9 of 2003.
Aggrieved Consumers and Traders.
Complaints should be addressed to Director General of the Authority.
Consumer Affairs Authority.
CWE Secretariat Building,
|Director General||:||+94 11-2302981|
|Fax||:||+94 11-2399148 / +94 11-2399149|
Sections - 10,11,15,16,17,18, 26, 28, 29, 30, 31 and 61.
A written complaint along with supportive documents which relates to the sale of goods or to the provision of service shall be sent to the authority within 3 months. An inquiry is held in to the complaint .After an inquiry the Authority shall order the trader or the manufacturer to pay compensation to the aggrieved party or to replace such goods or to refund the amount paid for such goods or the provision of services.
Yes. Even if there are regulatory bodies established for specific purposes consumers can make complaints to the Authority as well where CAA plays the role of a monitoring body.
No. We have a district office network where any complaint could be made to such offices as well.
Complaint must be made in writing. It must be forwarded with the specified time by the Act. It should be supported to relevant documents.
No. Any individual can lodge a complaint.
No. Cost is solely borne by the Authority.
Yes. There is price Supervision and intervention on price increases of certain specified essential commodities. This is basically implemented through section 18 of the Consumer Affairs Authority Act. No 9 of 2003, which became operative from 17th March 2003.
Any item of goods or services, which is considered as essential to the life of the community, may be “specified” as an essential commodity by the Hon. Minister in charge of the subject of Consumer Affairs.
Hon. Minister, in consultation of the Authority, acting under section 18 of the Act, Gazette would be published prescribing a specified item.
Manufacture or trader shall obtain the prior approval of the Authority to increase the price of a such item.
Any importer, manufacturer, or trader who wants to increase the price of the specified item above the level prevailing at the time of Gazetting the item under S.18(1) of the Act.
The Pricing & Management Division.
By a letter signed by the CEO or other officer authorized by the company to do so, giving a description of the item, brand name, pack size, present price, proposed price and reasons for the price increase. The application should be addressed to the Director General of the Authority:
|Director, Pricing & Management.||+94 11-2391618|
|Senior Executive / Pricing.||+94 11-2432253|
A “SPECIMEN COST SHEET” is available on request. This can be suitably modified by the applicant to suit the peculiarities of the product or the industry.
The applicant will be duly requested to furnish the information, on or before a specified date, and applicant will also be informed by an inclusion of the following condition in the letter:
“Please note that your application for approval of the proposed price increase will be considered having being received by this Authority only on the submission of the above information and the receipt of any other documents or clarifications we may require in due course while examining the information supplied, or referring to other matters relevant to the subject.”
An Interim Order under Section 18(4) of the Act will be issued to the applicant prohibiting the applicant from increasing the price, until a decision is made by the Authority.
Indefinite - until the information is furnished and decision communicated.
Thirty days from the date the Authority having received a duly completed application together with all supporting information / clarifications / documents.
By facsimile & registered mail.